http://www.synapsoftware.com/blogit/ en-us 40 Synap Software comments <p>Our work thrives on contact and feedback from users so I have four ways for people to contact us. If you are considering adding contact methods, here is my anecdotal experience of what contact methods are most popular and <em>two questions for you</em>.</p> <p><strong>In order of most used contact method to least used contact method by LeadsOnRails demo and trial users:</strong></p> <ol> <li>Contact/Feedback form built into the product</li> <li>Email </li> <li>Campfire chat room <a href="http://synap.campfirenow.com/a8d9b">here</a></li> <li>Phone: (303-683-3522)</li> </ol> <p>I think it’s no coincidence that the two asynchronous contact methods are the most popular choices. This could be for any number of reasons. Maybe there is not a need for immediate contact, or fear that any live contact will turn into a sales call, or that those top two contact methods are just simply the most convenient.</p> <p><em>Do you find the same preference for online contact forms and email or do people contact you more directly? Am I missing any important contact methods?</em></p> Tue, 20 Mar 2007 11:09:00 EDT <a href="/blogit/articles/2007/03/20/4-Ways-for-People-to-Contact-Us">4 Ways for People to Contact Us</a> <a href="/blogit/articles/2007/03/20/4-Ways-for-People-to-Contact-Us">4 Ways for People to Contact Us</a>