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    <title>Synap Software comments on Done with Simple</title>
    <link>http://www.synapsoftware.com/blogit/</link>
    <language>en-us</language>
    <ttl>40</ttl>
    <description>Synap Software comments</description>
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      <title>"Done with Simple": comment by Localman</title>
      <description>&lt;p&gt;How about easy to use?&lt;/p&gt;


	&lt;p&gt;Simple Sales Tracking
http://www.simplesalestracking.com&lt;/p&gt;</description>
      <pubDate>Thu,  3 Jul 2008 19:08:14 EDT</pubDate>
      <guid>http://www.synapsoftware.com/blogit/articles/2008/07/02/crm+is+not+simple#comment-894</guid>
      <link>http://www.synapsoftware.com/blogit/articles/2008/07/02/crm+is+not+simple#comment-894</link>
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      <title>"Done with Simple" by smeade</title>
      <description>&lt;p&gt;I am done with &amp;#8220;simple&amp;#8221;.  I say that even considering previous &lt;a href="http://synapsoftware.com/ndi/articles/category/simplicity"&gt;posts&lt;/a&gt; here about the virtues of simplicity, my enjoyment of books such as &lt;a href="http://www.amazon.com/Laws-Simplicity-Design-Technology-Business/dp/0262134721/ref=pd_bbs_sr_1?ie=UTF8&amp;#38;s=books&amp;#38;qid=1215018727&amp;#38;sr=8-1"&gt;The Laws of Simplicity&lt;/a&gt; and &lt;a href="http://www.amazon.com/Simplexity-Simple-Things-Become-Complex/dp/1401303013/ref=pd_bbs_sr_1?ie=UTF8&amp;#38;s=books&amp;#38;qid=1215018762&amp;#38;sr=1-1"&gt;Simplexity&lt;/a&gt;, and my respect for companies such as &lt;a href="http://37signals.com"&gt;37signals&lt;/a&gt; and &lt;a href="http://google.com"&gt;Google&lt;/a&gt; (two companies commonly included in case studies on software simplicity).  The word &amp;#8220;simple&amp;#8221; has several problems.&lt;/p&gt;


	&lt;p&gt;&lt;strong&gt;It is overused&lt;/strong&gt;&lt;/p&gt;


	&lt;p&gt;&amp;#8216;Simple&amp;#8217; is a word that has become overused. You can take your pick from over &lt;a href="http://www.amazon.com/s/ref=nb_ss_b/002-4220772-9277602?url=search-alias%3Dstripbooks&amp;#38;field-keywords=simple&amp;#38;x=0&amp;#38;y=0"&gt;600,000 books&lt;/a&gt; on Amazon relating to &amp;#8216;simple&amp;#8217;.  64,000 in the business category alone.  There&amp;#8217;s over 46 million results for a Google search of &amp;#8220;simple software&amp;#8221;.  In the &lt;span class="caps"&gt;CRM&lt;/span&gt; world, everyone seems to stake a claim to &amp;#8216;simple &lt;span class="caps"&gt;CRM&lt;/span&gt;&amp;#8217;.&lt;/p&gt;


	&lt;p&gt;&lt;strong&gt;It has no concise meaning&lt;/strong&gt;&lt;/p&gt;


	&lt;p&gt;&amp;#8216;Simple&amp;#8217; is a word often used like &amp;#8216;thing&amp;#8217;.  It is a good placeholder because it does not surprise people to see it and readers get some idea what you mean.  But, like the word &amp;#8216;thing&amp;#8217;, &amp;#8216;simple&amp;#8217; has &lt;a href="http://www.google.com/search?q=define:+simple&amp;#38;ie=UTF-8&amp;#38;oe=UTF-8"&gt;too many definitions&lt;/a&gt; to provide concise meaning.&lt;/p&gt;


	&lt;p&gt;&lt;strong&gt;It has no impact&lt;/strong&gt;&lt;/p&gt;


	&lt;p&gt;Instead of saying &amp;#8216;simple&amp;#8217;, let&amp;#8217;s start saying what we really mean in a given context.  Because it is overused and provides no concise meaning, you have nothing to lose and everything to gain by dropping it from a product&amp;#8217;s vocabulary.  Instead of a word the readers skip right over because they see it on millions of sites, use a word or phrase that accurately makes your point.&lt;/p&gt;


	&lt;p&gt;&lt;strong&gt;Replace simple with what you really mean&lt;/strong&gt;&lt;/p&gt;


	&lt;p&gt;&amp;#8216;Simple&amp;#8217; is sometimes used out of laziness.  It is the first word that comes to mind and it is harder to come up with different, descriptive words.  Yet, I think it is worth the effort for the reasons mentioned above.&lt;/p&gt;


	&lt;p&gt;So, I went through the &lt;a href="http://playbookiq.com"&gt;PlaybookIQ&lt;/a&gt; website and removed any mention of simple or simplicity that I could find.  It was an interesting exercise because it made me really think about what we are trying to communicate.  Depending on the context, &amp;#8216;simple&amp;#8217; got replaced with &amp;#8216;fast&amp;#8217;, &amp;#8216;easy&amp;#8217;, &amp;#8216;concise&amp;#8217;, or with an entirely new wording.  Readers now get a much better idea of the product&amp;#8217;s power and the benefit of a given feature or design decision.  As another example, the &lt;a href="http://appgallery.appspot.com/about_app?app_id=agphcHBnYWxsZXJ5chMLEgxBcHBsaWNhdGlvbnMYuBAM"&gt;application&lt;/a&gt; I wrote to try out Google App Engine is called &amp;#8220;lightweight&amp;#8221; instead of simple crm.&lt;/p&gt;


	&lt;p&gt;&lt;strong&gt;Don&amp;#8217;t throw out the concepts&lt;/strong&gt;&lt;/p&gt;


	&lt;p&gt;There is great value in the concepts talked about under the topic of &amp;#8216;simplicity&amp;#8217;.  I agree with most of those and we continue to look for ways to implement ideas under the topic of &amp;#8216;simplicity&amp;#8217;.  Yet when it comes to describing any given idea, product or product improvement it is time to use words that are more descriptive and concise and less overused and vague.&lt;/p&gt;

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      <pubDate>Wed,  2 Jul 2008 14:07:00 EDT</pubDate>
      <guid>&lt;a href="/blogit/articles/2008/07/02/crm+is+not+simple"&gt;Done with Simple&lt;/a&gt;</guid>
      <link>&lt;a href="/blogit/articles/2008/07/02/crm+is+not+simple"&gt;Done with Simple&lt;/a&gt;</link>
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